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Privacy policy

In using this site, users acknowledge that they have read, understood and accepted the terms set out above as well as the legal framework governing the protection of personal information, described below.

Confidentiality and personal information

Legal framework governing the protection of personal information

The site is published in Québec, Canada. Users’ personal information is protected under Québec and Canadian laws. For information on user rights, visit the Commission d’accès à l’information du Québec Website.

Unless required by law, Authentic Québec does not disclose any personal information on users.

Use of personal information

The information collected by Authentic Quebec (Tourism Mauricie and Tourism Lanaudiere) with user consent serves to send users paper-based or electronic documents, respond to their information requests, forward reservation, product purchase or tourism service requests to service providers, subscribe users to Authentic Quebec newsletter and to tailor advertising to your interests. This information also serves to determine user habits and interests with a view to improving future service.

Disclosure of personal information

User requests may require the disclosure of personal information to service providers or sub-contractors involved in filling a request (e.g. disclosure of user’s contact information to an organization handling document shipping or to an establishment where the user wishes to make a reservation).

Sub-contractors and service providers outside of Authentic Quebec that use personal information held by Authentic Quebec are required to sign a confidentiality agreement and may use such information solely for the purposes to which the user has consented.

Information collected automatically by the site

When a user accesses the site, information is automatically exchanged between the user’s computer, the site server and the servers of Google Analytics, Google AdWords, Google Tag Manager, Facebook and the DoubleClick Bid Manager (DBM) advertising server.

The information exchanged includes:

  • the domain name of the user’s Internet Service Provider and the user’s IP address;
  • the type of browser, the type of device and operating system used to access the site;
  • the date and time of access to the site;
  • the site pages visited;
  • the address of the originating Website.

This information exchange is necessary for the proper operation of the site. The information is kept for statistical purposes. It is also stored in data logs for site security reasons and used to compile statistics on site visits. Information in the site’s data logs may be communicated to third parties for security verification or legal investigations and will not be used for any other purpose.

Use of cookies

Cookies are small data files transferred to the user’s browser by a Website. They track the user’s preferences, making subsequent visits to the site more efficient. It can also serve for advertising purposes. The use of cookies is a common practice adopted by most major sites to better serve their customers. Most browsers are designed to accept cookies, but the parameters can be modified to block them. The site uses cookies for advertising and statistical analysis purposes.

Third parties may also collect information from the Sites through cookies, third-party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection policies.

Social media and advertising cookies

Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media.  Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.

Verification, comments or complaints

Users may ask to see, correct or delete the personal information in their Authentic Quebec file. Requests for verification and related comments or complaints should be sent to [email protected] along with information identifying the user.

If you contact us about a complaint about your personal data, it will be processed in order to resolve it in an efficient and timely manner.

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